Have I mentioned how much I *love* Netflix?

I got this in my Inbox today:

Dear Farah,

It appears that you accidently returned one of your personal DVDs or CDs in a Netflix envelope. Rest assured, we will send your disc right back to you.
If you haven't already sent back the Netflix movie you intended to return, please include it with your next return along with a note including your name and email address so we can match the movie to your account.

-The Netflix Team

I am mortified. Yes, these things do happen. But still.

It never ceases to amaze me that the Netflix service is so prompt, courteous and professional. In the four years that I've been a subscriber, I've found them to be hands-down the best DVD source anywhere: great selection, user-friendly interface, convenience.

Yes, I'm a heavy user whose usage is throttled, and some titles it seems have been on my queue forever. True too that if you don't time your returns just right you'll have to wait a while to get the new releases. But my experiences with the company when it comes to disc problems (delays, damages, missing discs, or my newest one above) have only reinforced my positive opinion of them.